Frequently Asked Questions regarding Internet monitoring
Do you have a question concerning our web site monitoring and services? We hope that you find your answer in this section.
If this is not the case, please do not hesitate to contact us directly. We will answer your questions at the earliest possible.
Technical assistance
Do you have questions regarding our Internet monitoring service? This section answers the technical questions that you may have.
- What are the IP addresses of the internetVista monitoring centres?
- What are the possible errors during the monitoring?
- How to receive the monitoring alerts in Slack?
- I did not receive my alert...
- How do I diagnose my error?
- What is an application?
- What is a media?
- What is the 'user-agent' used by internetVista?
- I have not received my performance report...
- How do I have my monitoring started?
- What do I need to monitor?
- How can I receive alerts in case there's a problem with my site?
- If the URL that I am monitoring changes, how do I update my monitoring account?
- How do I avoid distorting my visit statistics (web analytics)?
- What is the checking frequency for Internet monitoring?
- How can I view the alerts?
- How can I consult the information linked to an alert of my web monitoring?
- How can I define a matching sentence for optimising the web monitoring?
- What are the statuses for an application?
- I have lost my password...
- What is the bandwidth used by internetVista?
- How can I test the configuration of the alerts?
- I am not receiving my emails?
Commercial questions
In this section, you will find all the questions pertaining to commercial topics. The answers will help you understand our approach.
- How to open an Internet monitoring account with internetVista?
- How do I upgrade my account?
- For how long do we commit ourselves?
- Why internetVista?
- My evaluation period is expiring, what should I do?
- How do I show my customers that I am using website monitoring?
- My requirements change with time, how can I modify my subscription?
- How do I configure my account?
- Can I trust internetVista?
- Is my data protected?
Administrative support
This section answers your questions regarding administrative issues and the billing of our web monitoring service.
- How is billing done?
- What is the periodicity of the monitoring subscriptions?
- What are the setup costs?
- How much do internetVista services cost?
- How can I change my VAT number?
- How do I renew my account?
- What are the accepted payment methods?
- How do I modify the periodicity of my subscription?
- How to send the invoice to my accountant?
- Where can I find the bills?
- Do I have to pay VAT?
- My application is deactivated and internetVista has billed me...
- In which country do you sell your service?
- How do I add applications to my account?
- How do I notify of a change of address?
- How do I end my subscription?
Partners
Move towards a better Web, such is the vision of internetVista and we share it with our partners. This section answers the questions that our partners or future partners may have.